1I am new to this program, where do I start?
You can start by finding out if you are obligated as a Steward and for which materials. If you are obligated, please register with OES and file any Steward’s Reports that may be outstanding.
For more information:
For Customer Service, email: firstname.lastname@example.org or call 1-888-646-1820 ext. 1
2Do designated peripheral materials attract an EEE fee?
Yes, all designated peripherals attract steward fees. These include: hard drives for both computers servers as well as optical drives, modems, keyboards and/or mice.
3How do companies calculate what they owe?
Steward fees are programmed into the OES Reporting and Remitting System. They are calculated based on an EEE fee schedule and how much EEE your company sold in Ontario during the data period(s).
4What is a Steward’s Report?
A Steward’s Report is prepared by an EEE Steward on a monthly basis using the OES Reporting and Remitting System. It describes the amount of EEE that the Steward (or its franchisees and/or affiliates) supplied to an Ontario consumer during a data period.
5How should a large company report its obligations?
It is up to the individual company to determine how they wish to file their monthly report. Companies will only file report but they can incorporate separate divisions into the report as they see fit. There are no exemptions, and each unit of EEE reported will be multiplied by the Steward fee to display the amount owed.
6Can I charge an “eco-fee” Environmental Handling Fee (EHF) when I sell designated EEE?
OES does not tell companies that are obligated to remit fees on designated products how to manage these costs. It is up to the individual company and their supply chain partners including retailers to make the best decisions for their businesses. Some companies will internalize the cost, while others may charge consumers an environmental handling fee at the point of purchase.
7Is PST and/or GST/HST applicable to steward’s fees?
Beginning with reports for July 2010, OES is required to apply the HST. For obligation months up to and including June 2010 the GST is applied (PST does not apply).
Example: If you remit a May 2010 obligation Report in February 2011: GST is applied. If you remit a July 2010 obligation then HST is applied.
8Is the last seller responsible for filing a Steward’s Report?
The legal responsibility always lies with the Steward, not the last seller. Stewards can, however, enter into voluntary Remitter's Agreements with their customers—Remitters—to pass on the tasks of reporting and payment of fees.
9What is a Remitter’s Agreement and Remitter’s Report?
The WEEE Program Plan Rules allow organizations to enter into Remitter’s Agreements with OES, and designated EEE Stewards. A Remitter's Agreement allows the remitter to file a Remitter’s Report and pay fees on a Steward’s behalf.
11How do I change my contacts information or address or legal name?
If you would like to change your Primary Contact, please email email@example.com. Please note that the previous Primary Contact or a senior officer of your company must authorize the change.
Primary Contacts have the authority to change their company's other key contacts (e.g., billing) and can do so through the OES Reporting and Remitting System.
To update your company's address, send an email to firstname.lastname@example.org with:
- your company’s current/previous addresses
- your company new address including suite/unit number and postal code.
- any changes in phone/fax numbers
If there is no change to the phone number, please indicate this in the email.
12Are peripherals bundled with desktop computers considered desktop computers?
- If components/peripherals are installed inside the original CPU, stewards are only obligated to report on the CPU.
- If peripherals are sold as stand alone or replacement parts, stewards are responsible for reporting on each component/peripheral.
- If a desktop computer is boxed with a keyboard and mouse, all three items must be reported separately in their material categories.
13Do Steward/Remitter EEE fees apply to off-lease products?
No. The EEE fee on leased products was reported and remitted to OES when the product was first supplied for use in Ontario, the fee is not applicable again.
14Do EEE fees apply to refurbished or reused products?
No. A refurbished and/or reused EEE would not attract an additional fee.
A fee would apply if the EEE was supplied for use in Ontario by the Steward/Remitter, then returned and subsequently re-sold in Ontario as an open box good, not refurbished or reused.
- Open box goods: Open-box item are goods returned by customers, inspected by the retailer, found to be in working order, and resold at a discount.
15Do returned EEE products re-supplied as an open box goods attract fees?
Yes. The Steward/Remitter accounts for the product’s return, and its re-supply for use in Ontario.
16How are environmental handling fees set for each designated EEE?
Environmental handling fees on electronic product categories reflect the actual total program cost to manage that particular category out-of-use electronic items and do not relate to the cost to purchase. Size, weight and the amount of e-waste diverted from landfill for recycling are just some the variables that impact the environmental handling fee. For example, a smart phone is less expensive than an office photocopier. Some items contain more or fewer recyclable components.
17 Can a retailer charge more than the fee listed?
No. Any EHF charged at the time of purchase should not exceed the OES steward fee for that item. Consumers have recourse to the Ontario Ministry of Consumer Services if they believe they may have been charged an inappropriate fee.
18How often do these fees change?
Ontarians are increasingly responding to public outreach campaigns and doing the right thing: recycling their out-of-use electronics safely and responsibly. The vast majority are concerned about improper disposal of electronics and the sensitive data or information they may contain. The demand is increasing, as is the amount of out-of-use electronics. OES continually monitors operating costs and assesses/adjusts fees annually based on actual costs. Based on the new model of actual costs, and after consulting with regulators and electronics industry producers, OES revises the steward fees May 1st annually. Some fees may go up, while others may go down. When steward fees do change, OES gives ample and frequent notice to stewards and retailers to allow for programming of systems, training of staff, and planning fee communications to their customers.