You can start by finding out if you are obligated as a Steward and for which materials. If you are obligated, please register with OES and file any Steward’s Reports that may be outstanding.
For more information:
For Customer Service, email: customerservice@ontarioelectronicstewardship.ca or call 1-888-646-1820.
Yes, all designated peripherals attract fees. These include hard drives for a server as well as peripherals for desktops including drives, keyboard and/or mice.
Steward fees are programmed into the OES Reporting and Remitting System. They are calculated based on an EEE fee schedule and how much EEE your company sold in Ontario during the data period(s).
A Steward’s Report is prepared by an EEE Steward on a monthly basis using the OES Reporting and Remitting System. It describes the amount of EEE that the Steward (or its franchisees and/or affiliates) supplied to an Ontario consumer during a data period.
It is up to the individual company to determine if they wish to report as separate divisions or as one company. There are no exemptions, and each unit of EEE generates a fee.
How each individual steward manages their costs is an individual decision. This OES program does not provide direction on this matter.
Beginning with reports for July 2010, OES is required to apply the HST. For obligation months up to and including June 2010 the GST is applied (PST does not apply).
Example: If you remit a May 2010 obligation Report in February 2011: GST is applied. If you remit a July 2010 obligation Report in February 2011: HST is applied.
The legal responsibility always lies with the Steward, not the last seller. Stewards can, however, enter into voluntary Remitter's Agreements with their customers—Remitters—to pass on the tasks of reporting and payment of fees.
The WEEE Program Plan Rules allow organizations to enter into Remitter’s Agreements with OES, and designated EEE Stewards. A Remitter's Agreement allows the remitter to file a Remitter’s Report and pay fees on a Steward’s behalf.
If you know your Application Number and User ID, please select "Forgot Your Password" on the OES Reporting and Remitting System login page and your password will be emailed to you. If you don't have that information, call Customer Service at 1-888-646-1820 or send an email: customerservice@ontarioelectronicstewardship.ca.
If you would like to change your Primary Contact, please email customerservice@ontarioelectronicstewardship.ca. Please note that the previous Primary Contact or a senior officer of your company must authorize the change.
Primary Contacts have the authority to change their company's other key contacts (e.g., billing) and can do so through the OES Reporting and Remitting System.
To update your company's address, send an email to customerservice@ontarioelectronicstewardship.ca with:
If there is no change to the phone number, please indicate this in the email.
No. If the EEE fee on leased products was reported and remitted to OES when the product was first supplied for use in Ontario, the fee is not applicable again.
No. A refurbished and/or reused EEE would not attract an additional fee.
Yes. The fee applies if the EEE was supplied for use in Ontario by the Steward/Remitter, then returned and subsequently re-sold in Ontario as an open box good, not refurbished or reused.
Yes. The Steward/Remitter accounts for the product’s return, and its re-supply for use in Ontario.
